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"Quality which lasts" is the motto which has been leading MERCURY’s working philosophy since it was founded over 60 years ago. With this simple declaration, MERCURY expresses today as once upon a time its commitment for absolute quality without any compromises. Our production controls take absolute care in ensuring there are no defective products.
MERCURY was one of Maniago's first factories in this field to achieve the international “Quality Management System Control” certification ISO 9001/2000.
MERCURY’s philosophy operates on the respect of Worker’s rights and spontaneously contributes to environmental protection offering long lasting products and taking care to use ecological criteria in the production process and using minimalist packaging with “zero environmental impact” (like recycled cardboard).
MERCURY s.n.c. guaranties the adequacy of the product for the purposes it had been made and designed (any different kind of use has to be considered as abuse). The product is guaranteed against conformity defects (as defined by the Italian law, art. 129 D.Lgs. n° 206/2005) that appear within the 24th month after the consignment date (excepted the cases foreseen by the Italian law art. 132 D,Lgs. n° 206/2005).
The Consumer has to prove the consignment date exhibiting the receipt issued by the authorized retailer where the article date and the name of seller are specified.
The guarantee covers the free repair or the substitution of the product components reviling conformity defects correctly and immediately claimed by the consumer (and previously approved by the seller) due to actions or omissions of the manufacturer. If the problem is not due to a material or manufacturing defaults, an estimate for the repair will be issued; in this case the repair can be made only after the acceptance of the estimate by the owner of the product. The postage for the restitution of the product is at the customer’s charge. The average repair time is approx 2/3 weeks.
► WARRANTY DURATION:.